Conflict Resolution

Learning Content

Conflict Resolution

Immersive learning module

Conflict Resolution

Conflict resolution skills are crucial to fostering a healthy workplace environment. These skills help individuals at all levels of the organization communicate effectively, even when conflict arrises. Not only does it create a better work environment, but it also means that they are less likely to experience productivity drops when issues occur, saving time, money, and relationships.

Module Details

Learners are tasked with practicing assertive communication in conflict resolution, while utilizing a 5-step process for resolving conflicts between oneself and another person. In this module, learners must utilize their conflict resolution skills as they organize an annual award ceremony for the organization alongside two colleagues with drastically different working styles.

Skills practiced

Emotional Composure
Understanding Perspective
Seeking the Source
Creative Problem Solving
Establishing Resolution Steps
Assertive Communication
Empathy
Psychological Safety
Respectfulness
Active Listening
Verbal Communication
Probing Questions
Collaboration
Compromise
Articulation
Self Evaluation
Self Regulation

Module Details

Learning objectives

Learners will be able to use assertive communication to resolve conflicts in conversation
Learners will be able to properly establish emotional composure in the context of a conflict-affected conversation
Learners will be able to identify the perspective of the other party in a conflict-affected conversation
Learners will be able to assertively articulate their own perspective in a conflict-affected conversation
Learners will be able to identify the source of the conflict within a conflict-affected conversation
Learners will be able to properly utilize creative problem solving within a conflict-affected conversation
Learners will be able to establish resolution steps at the conclusion of a conflict-affected conversation

Target learners

Everyone

PREREQUISITES

None

SUPPORTED HARDWARE:

Meta Quest 2 & Pro
Desktop Streaming

Communication Essentials Immersive Learning Series

The ‘Communication Essentials’ learning series provides an immersive learning experience for leaders and managers to develop critical communication skills required for effective communication. Powered by Talespin’s CoPilot soft skills training platform, learners experience higher levels of engagement, leading to increased knowledge retention, greater confidence in their abilities to be successful in the areas learned, and greater commitment to implement in practice what they learned during the experience.

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